Since 2005, when vineet became president and later ceo of hcl technologies, he has led a remarkable transformation of the company, which has tripled its revenue and income growth during. Jun 08, 2010 one small idea can ignite a revolution just as a single matchstick can start a fire. Employees first, customers second ansgar gerstner the. Under him, hcl technologies has seen spectacular rates of growth, far ahead of industry numbers. Over several months, vineet travelled far and wide to meet several of the firms employees, customers and partners to, firstly, get a first hand understanding of his organization, and secondly, to. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional. Download employees first customers second or read online books in pdf, epub, tuebl, and mobi format. Click download or read online button to get employees first customers second book now. May 14, 2012 vineet argues that how it got to be one of the worlds largest it firms is by putting employees first and customers second. In the latest from our series on mustread books for hr leaders, nayar suggests that the foundation of strong financial and employee performance begins with. Jun 09, 2015 vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Employees first, customers second corporate rebels.
In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. Employees first, customers second vineet nayar bok. Turning conventional management upside down, he describes how hclt successfully left behind outdated 20th century management practices and. One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it. Turning conventional management upside down harvard. Turning conventional management upside down, authorvineet nayar, year2010. Nayar emphasizes the literal definition of that term.
Based on the philosophy hcl tecchnologies adopted to steer out of recession, hcls ceo vineet nayar, unveiled his book employee first, customer second. Vineet cofounded sampark foundation with his wife, anupama nayar, back in 2005. Vineet nayars turnarond story is one of the masterpiece of evolving nature of. About speaker vineet nayar vineet nayar is walking into unchartered territory and scaling new heights. In order to really grow, a company will need to make two changes. In todays column i interview vineet nayar, ceo of hcl one of the worlds largest it firms. May 01, 2010 buy employees first, customers second. Vineet nayar is the vice chairman and ceo of hcl technologies, a global information technology services company based in india.
Vineet nayar is an acknowledged management visionary and a radical thinker who architected the companys employee first, customer second efcs strategy, which transformed hcls business. Oct 06, 20 employees first, customers second vineet nayar download here. Everyday low prices and free delivery on eligible orders. Vineet nayar founding chairman, sampark foundation founder chairman of sampark foundation and former ceo of hcl technologies ltd. His philosophy of employees first, customers secondone that goes against the dominant management theory of keeping customers first has been recognized as delivering results. Employees first, customers second unconventional approach to. He is also author of the highly acclaimed management book. Vineet nayar is chief executive officer of hcl technologies, the indiabased global information technology services company, and author of employees first, customers second. He is also author of the highly acclaimed management book, employees first, customers second. In this session vineet nayar, the author of harvard business press bestseller employees first, customers second, recounts how this idea channeled the energy and passion of 100,000 employees to. In todays column i interview vineet nayar, ceo of hcl technologies, one of the. Later hcl founder shiv nadar proposed nayar to take over the reins at the floundering infotech major but the latter refused. As a result, 25,000 people looked up to him and waited for his direction.
In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by. Employee first customer second linkedin slideshare. When vineet nayar stepped in as president in 2005 of indias storied global it firm, hcl technologies hclt, the corporation was doing all right. Between 2005 and 2010, hcls new ceo, vineet nayar, embarked on an allout effort to transform the systems integrator into a highperforming organization. Apr 22, 2016 over several months, vineet travelled far and wide to meet several of the firms employees, customers and partners to, firstly, get a first hand understanding of his organization, and secondly, to. Vineet nayar author of employees first, customers second. In this candid and personal account, vineet nayarhclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the. With his disappearance in 2005 has the moment arrived to anoint a new successor to the respected management guru. Vineet s implementation of efcs at hcl technologies, where he was appointed ceo from 200720, was. Videowhen i worked for ibm, the customer was always right.
But to vineet nayar, customers and employees are more directly linked than conventional wisdom would suggest. Kelleher makes the same point in the remarks quoted earlier. An overview of the employees first, customers second approach. Employees first, customers second by vineet nayar full. Adopt the philosophy of employees first, customers second, and throw all of their weight behind it. Here is a quick introduction to hcls employees first, customers second in a pdf from the hcl website. Vineet nayar keynote speakers bureau and speaking fees. Mirrormirror creating the need for change learning to face reality rising through the ranks. And imagine, that youre standing on employees first, customers second by vineet nayar full.
Vineet nayars employees first, customers second the. At hclt, vineet nayar adopted an employees first structure in which management is accountable to employees, as well as the other way around. Nayars success has been fuelled by his unconventional management philosophy of putting his employees first, and customers second. Vineet nayar has a smile that implies that he knows something that many. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must more than 100,000 copies sold. Why i put my employees ahead of my customers forbes. Oct 18, 2010 the idea of putting employees first and customers second might seem counterintuitive, especially when it is advocated by the ceo of a large global hightech enterprise.
The story of how this has played out at hcl is the subject of his recently published book, employees first, customer second harvard business press, june 2010. Jun 08, 2010 vineet nayar s concept of employers first, customers second efcs could be misunderstood to mean that an organizations customers have secondary importance. Vineet nayar vice chairman and ceo at hcl technologies. I knew in my heart that we as leaders had done nothing to win the trust of our employees. Author of the highly acclaimed management book, employees first, customers second. Turning conventional management upside down, author vineet nayar, year2010. Pdf employees first customers second download full pdf. This site is like a library, use search box in the widget to get ebook that you want. Vineet nayar born 1962 is an indian business executive, author and philanthropist. Employees first, customers second transparency in the.
In fact, as nayar explains, customers are the ultimate beneficiaries of efcs. Employees first customers second turning conventional. In this session nayar will recount the exciting journey of how he and his team implemented the employee first philosophy. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Peter drucker dreamed of an idealized plant community. Vineet nayar he is also the author of the highly acclaimed management book employees first, customers second. Without them, the company would have nothing but a shell with layers and layers of management or aggregators with controls and processes that has nothing to offer to the customers. Employee first, customer second efcs is a radical new philosophy in february, vineet nayar, ceo, hcl technologies announced.
One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it services giant. In 2005, vineet nayar became the leader of indian it and consulting company hcl technologies. Employees first, customers second vineet nayar download here. Vineet nayar s employees first, customers second efcs is a first person ceo account of the transformation of their enterprise. Vineet nayar is former ceo of hcl technologies and founder of sampark foundation. Feb 02, 2009 in february 2005, vineet nayar, ceo, hcl technologies announced a radical new philosophy, employee first, customer second efcs. Turning conventional management upside down harvard business press, june 2010. Vineet nayar is founder chairman of sampark foundation and former ceo of hcl technologies for wiki profile and author of the highly acclaimed management bestseller employees first, customers second. Employees first structure in which management is accountable to employees, as well as the other way around. Employees first, customers second vineet nayar youtube. Employees first, customers second vineet nayar tedxaix. Be the first to ask a question about employees first, customers second. Today, sampark foundation is transforming learning outcomes for 7 million children studying in 76,000 schools in uttarakhand, chhattisgarh, himachal pradesh, haryana, uttar pradesh and jharkhand.
Vineet is recognised as one of the worlds foremost voices on human potential management and workplace transformation, thanks to his groundbreaking employees first, customers second philosophy which puts humans at the centre of businesses. More than 100,000 copies sold one small idea can ignite a revolution just as a single matchstick can start a fire. One such idea putting employees first and customers second sparked a revolution at hcl technologies, the it services giant. Vineet nayar is the former ceo of hcl technologies, and founder of sampark foundation. By putting employees first, hcl could create a culture that attracted and retained creative employees. Turning conventional management upside down by nayar, vineet isbn. Jun 11, 2012 vineet nayar s employees first minibook 1.
Vineet nayar founder and chairman sampark foundation. Vineet nayar is the author of employees first, customers second 3. Employee first customer second employee first customer second worlds most modern management idea for tune magazine. Contents about vineet nayar introduction chapter 1. With the publication of employees first, customers second, vineet nayar could be mistaken for a dreamer were it not for his status as. Nayar joined hcl technologies in 1985 after earning his m. Buy employees first, customer second book online at low. In todays column i interview vineet nayar, ceo of hcl one of the worlds largest it firms is by putting employees first and customers second. In 1993 he created the startup company, comnet where he developed and implemented many of the ideas which are core to his famous employees first, customer second efcs philosophy. A management visionary and radical thinker, vineet led the transformation of hcl. In the latest from our series on mustread books for hr leaders, nayar suggests that the foundation of strong financial and employee performance begins with employee trust. Turning conventional management upside down, which, so far, has sold over100,000 copies worldwide.
Click on document employees first customers second vineet nayar. He not only states simple philosophical principles but also applies them successfully. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the. Vineets implementation of efcs at hcl technologies, where he was appointed ceo from 200720, was a noted phenomenon in. Employees first customers second download ebook pdf. Vineet nayar actually exercised adaptive leadership where he first judged the situation and shaped up the solution as per the requirements. The book is a refreshing and frank look at the challenges facing leaders looking to transform their company, culture and employees. And imagine, that youre standing on employees first. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value. Vineet nayar, ceo of hcl technologies, a global it services company, draws on his own experience to show how. Employees first, customers second vineet nayar human.
One small idea can ignite a revolution just as a single matchstick can start a fire. Vineet nayar, vice chairman and ceo of hcl technologies hclt, believes this must change. Hcl takes pride in its philosophy of employee first which empowers 72,267employees transformers to create a real value for the customers. Employees first customers second download ebook pdf, epub. Turning conventional management upside down, which, so. Transparency in the workplace can be an essential part of building trust, says vineet nayar, the author of employees first, customers second. Turning conventional management upside down nayar, vineet on. To transform hcl, ceo vineet nayar got employees to acknowledge the crisis, pioneered a unique employees first culture, kindled peoples passionsand danced. Change its form into what nayar calls a highperformance team. Employees first, customers second book by vineet nayar. Leadership is about exercising leadership by mobilising the resources one has. Leaders interview with vineet nayar, vice chairman and joint. Sounds radical, but when he explains, it makes sense. Vineet nayar is author of the highly acclaimed management book employees first, customers second.
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